Why Service Cloud?
This Salesforce platform is focused on providing support and help to the customers. This helps in retaining the customers, increasing their satisfaction and loyalty. Its uniqueness lies in providing faster service compared to traditional methods, giving individual attention to each customer needs and taking a proactive approach to customer issues. That ultimately enhances the customer’s experience hence loyalty which in turn creates a good impact on sales.
Business Goals:
- Personalized Service
- Always-on Service
- Multi-channel support
- Faster support
Service Cloud
Increase satisfaction and retention, while growing the lifetime value of your customers with our intuitive and customizable solution.
Service Cloud is an enterprise-grade software solution that combines the power of contact center applications and customer service systems in one convenient platform
Key Features of Service Cloud
Console for Service
It is a unified platform for managing all cases assigned to an agent so that it can help in prioritizing the tasks at hand. This also helps give personalized experience to the customer of each case.
Knowledge base
Customer interactions and resolutions are captured and organized into a knowledgebase. This helps in faster issue resolution.
Live Agent
This feature provides real-time online help with its unique chat service.
Social Customer Service
As more and more customers connect with the organization through social media, this feature helps deliver service on the social media platform itself without asking the customer to visit separate web pages for interaction.
Mobile Platform
Salesforce1 platform is the mobile platform to manage customer service from any device and any place.
Service Cloud Communities
It allows customers to help themselves by helping each other. Many tools are available for self service on various trouble shooting requirements.