- Desk.com is a cloud-based help desk software for small businesses and desk solution mainly focused on today's changing support environment.
- An environment where customers are not only talking to you but also about you.
- Utilizing Desk.com's real-time agent interface allows you to handle both traditional 1-to-1 communications as well as monitor and respond to social media.
- Every customer communication is actionable and reportable, allowing you to easily manage your support needs.
- We compiled Desk.com reviews from our website and available reviews from around the web to determine what their customers think about the company.
- We also compared the most popular pricing options for small business owners.
Case management to assign and route cases to the appropriate agents.
Multi-channel support including Facebook and Twitter, email, phone, live chat, and discussion boards.
Mobile app for support access anywhere.
Productivity tools including macros, labels, and case filters.
A self-service portal and knowledge base for customers and agents.
Reporting and analytics features including customer satisfaction scores, business insights, and performance monitoring.