CRM (Customer Relationship Management) is the mainstay of the applications in all organizations needing to track the Leads and opportunities to closure in favor of them. Many of us would have at least an in-house built application to handle this requirement.
A CRM solution helps one to focus on the organization’s relationships with individual people — including customers, service users, colleagues, or suppliers — throughout their lifecycle, including finding new customers, winning their business, and providing support and additional services throughout the relationship.
Besides, CRM software consolidates customer information and documents into a single database so business users can more easily access and manage it.
"Shasta tek provides a gamut of services around the Salesforce CRM"
Why Salesforce – a few reasons
Main functions of Salesforce include recording various customer interactions (over email, phone calls, social media or other channels), automating various workflow processes such as tasks, calendars, and alerts, and giving managers the ability to track performance and productivity based on information logged within the system. It also helps to control the organization-wide access to the confidential information in the central system.
What Shasta Tek does for Salesforce implementation?
- Build any Salesforce based application that involves complicated workflows and business processes.
- There are Salesforce applications which have been built initially with inefficient design thus losing track on customer interactions. We redesign these applications to bring forth a more efficient and, controllable environment resulting in predictability.
- Apart from the Sales and Service business processes, we can build any utility applications to support your business on processes like HRMS, Financial services, Materials planning, Inventory control, Retailing and so on.
- Salesforce has an in-built capability to create a website with customized User Interface pages. Apart from building your website afresh, we can migrate or convert the native websites to Salesforce.