Customer Service is the key to success for any business. Uniflow, our Customer Support tool assists your organization/ Enterprise to achieve 100% customer satisfaction through our unified workflow process.
Uniflow is a Powerful, User Friendly and easily managed MIS solution that makes the communication flow seamlessly between the departments/ Groups and support personnel across the geographic boundaries.
We cannot presume that in an organization, a single customer support staff
Uniflow can be configured to trigger authentication from existing corporate network
The privileges for the users will be defined in the Self- Administrative panel. Access policies defined
Certain issues require more explanation, which cannot be revealed in a small text area.
Saved Filters Option
Customer Support Staff can customize and save the Ticket filter settings to view the tickets
The admin can send out notification alert to all the Customer support personnel or to specific
Inbuilt Realtime Analytics will feed vital information for the management to make decisions
Realtime analytics is represented pictorially via Charts and Graphs this gives snapshot
Uniflow is a web based solution which can be configured on cloud and Standalone Servers within premises
Technology Open Source
Server-Side Scripting Language: PHP